Protect The Relationship.
Preserve The Reputation.
We manage complex complaints, follow up with dissatisfied clients and address negative customer experiences on your behalf helping protect your reputation, strengthen client relationships and allowing your team to stay focused on running the business.
━━ CLIENT EXPERIENCE . RETENTION . RESOLUTION
Improve The Experience.
Strengthen The Relationship.
Solved Advisory provides specialist complaint resolution, client recovery and reputation support for businesses across the UK, GCC and US.
Solved Advisory helps businesses create better client experiences, resolve customer concerns effectively, and strengthen relationships that support long-term retention. We help businesses communicate with customers clearly and consistently, so you can stay focused on running your business.
ENGAGE
Convert customer interest
into opportunities.
RESOLVE
Handle concerns
professionally.
PROTECT
Safeguard your
reputation.
RETAIN
Build long-term customer
relationships.
THE PROBLEM
You are Busy Running Your Business. Who’s
Looking After Your Customers?
Running a business means managing many priorities at once. Your customers still expect timely communication, thoughtful support and effective solutions when something goes wrong. When customer communication is overlooked, small issues can become bigger problems.
We help businesses stay connected with their customers, respond to concerns and create better experiences without adding more to your workload.
HOW WE HELP
You Focus On Your Business. We’ll Help Look After Your Customers.
We help busy businesses create better customer experiences through clear communication, thoughtful support and practical resolution. From customer concerns and feedback to follow-ups and relationship management, we help make sure your customers feel heard, valued and supported.
With more than 10 years of experience, we understand how to approach difficult customer situations, find practical resolutions and maintain positive customer relationships.
OUR SERVICES
Support Across the Customer Journey.
A tailored customer experience service designed to help you engage, resolve, protect and retain.
01
Customer Engagement & Enquiry Management
Engaging with potential customers through social media comments, direct messages and online enquiries, helping convert interest into bookings, visits or purchases.
02
Complaint & Resolution Management
Managing customer complaints and concerns professionally, ensuring timely and effective resolutions.
03
Reputation & Review Management
Monitoring and managing online reviews and feedback to protect and enhance your brand reputation.
04
Customer Retention & Follow-Ups
Identifying recurring themes, following up appropriately and providing insights to improve customer satisfaction and encourage repeat business.
WHY IT MATTERS
Customers Remember How You Make Them Feel..
Every customer interaction is an opportunity to build trust and strengthen your relationship with your customers.
When customers feel heard, supported and valued, they are more likely to stay connected with your business and recommend you to others.
A Better Customer Experience Builds A Stronger Reputation.
EXPERIENCE
10+ Years Of Experience Creating
Better Customer Experiences
Not every customer conversation is easy.
With more than 10 years of experience, we understand how to approach difficult customer situations with patience, clarity and practical solutions.
Our goal is to help businesses manage customer experiences effectively, resolve concerns and build stronger relationships that support long-term retention.
Contact With Us
WHO WE HELP
Support For Busy, Customer-Facing Businesses.
We support businesses that want to provide a better customer experience without having to manage every customer conversation themselves.
CLINICS
CLINICS
Support With Customer Communication, Complaints, Feedback, And Follow-ups.
COFFEE SHOPS & RESTAURANTS
COFFEE SHOPS & RESTAURANTS
Helping Coffee Shops And Restaurants Manage Reviews.
HOTELS
HOTELS
Helping Hotels Manage Customer Feedback And Reviews.
CUSTOMER-FACING BUSINESSES
CUSTOMER-FACING BUSINESSES
Helping Customer-Facing Businesses Manage Reviews.
HOW IT WORKS
A Simple and Flexible Process.
Discover
We learn about your business, your customers and your goals.
Tailor
We create a tailored support plan based on your specific needs.
Implement
We integrate with your existing processes and communication channels.
Report
You receive regular updates and insights on key activity and outcomes.